Shipping and Returns
Hot weather? Don't worry, we offer a No Melt Policy. Our order system monitors the temperatures where your package is being delivered, and we will pack your order with ice when necessary to ensure your chocolates arrive in perfect condition, no matter the weather. Warm Weather Guarantee only applies to UPS Shipping, UPS 2-Day, UPS Next Day.
SHIPPING & DELIVERY
Shipping options and prices are displayed at checkout, including Standard, UPS 2-Day and UPS Next Day delivery. We cannot guarantee Monday delivery, as weather conditions may prevent us from shipping over the weekend.
Order processing time may be extended during holiday time periods, such as Christmas (Nov-Dec), Valentine’s (Feb) and Easter (Mar-Apr). Due to increased volume during these periods, all orders including 2-Day shipments, may require 1-3 business days additional processing time, as all chocolates are made fresh to order.
2-Day and Next-Day Delivery
Our daily order cut-off for Next Day and 2-Day shipments is 12 Noon PST. Orders placed after 12 PM, will calculate as if the order were placed the following day. 2-Day and Next Day order and delivery times are calculated as Business Days (Monday-Friday). Saturday and Sunday are not considered business days. AFRIKABAR reserves the right to ship orders based on current transit weather conditions to ensure optimal product arrival. For this reason, AFRIKABAR does not ship out items on Fridays, so they do not sit over the weekend.
As a retailer of handmade perishable food items, we are unable to accept returns. However, we are here to provide the best possible experience for every customer. If you have any problems with your order, please contact us so we can assist.
AFRIKABAR offers a No Melt Guarantee. If your chocolate arrives melted due to hot weather, we will replace it. Please contact our Customer Support within (24) hours of receipt, with a detailed description and photograph(s) evidencing this, for assistance with a replacement or exchange.
Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for reshipment. AFRIKABAR reserves the right to limit replacements. Refunds are not offered. We will either reship the item or replace it with another of equal value.
Due to the perishable nature of our products, our guarantee is valid only on correctly addressed orders on the first delivery attempt. We cannot guarantee the condition of the package if the carrier reroutes your order. We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, suite or apartment numbers when applicable to ensure accurate delivery.
AFRIKABAR is not responsible for failed deliveries when:
- You provide an incorrect or outdated address;
- You address does not contain a valid suite or apt number when one is necessary;
- Your recipient is out of town or not available.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment. Additionally, the extended transit time during the return may damage and/or spoil the items. AFRIKABAR may at their sole discretion deem the returned items as unsuitable for redelivery and any new replacement order shall be at the customer’s expense.
Please contact email@example.com. We are here to help.